TridentCare has implemented a proactive Health Care Compliance and Privacy Program (Compliance Program) that ensures our compliance with applicable laws, regulations, policies and procedures.
Compliance
We have appointed a Health Care Compliance and Privacy Officer (Compliance Officer) who is responsible to oversee the development, implementation and management of a program of action designed to promote behavior in accordance with our values as expressed in Our Code of Conduct. Our Compliance Officer and our local compliance leaders serve as key advocates to help promote an understanding of our compliance commitment and responsibilities.
Our Compliance Program is designed to prevent and detect concerns as uncovered and reported by our associates and business partners. Upon our discovery of these concerns, we initiate an appropriate investigation into any problem area and complete a timely resolution of all issues.
Through our Compliance Program, we educate and train our Trident Associates on our standards, policies and procedures. Our Compliance Program assists our management at all levels of our company in maintaining and enhancing an environment where ethics are incorporated into our operations.
No Surprises Act
Effective January 1, 2022, the No Surprises Act established new protections and disclosure requirements against surprise medical billing. The new law requires healthcare organizations to provide Good Faith Estimates to uninsured or self-paying patients for services offered when scheduling care or when the patient requests an estimate. TridentCare is committed to your right to know the cost of our services.
- If you would like to request a Good Faith Estimate, please email: EstimateRequest@TridentCare.com for assistance.
- If you are a convening provider, please email: EstimateRequest@TridentCare.com (indicating high importance).
- If we provided you with a bill that was substantially in excess of the Good Faith Estimate, you may initiate a claim with our identified dispute provider.
- If you would like to initiate a claim, please email: NoSurprisesDispute@TridentCare.com.
Medical Records
Did you know – It is your right to get access to your health information.
The Health Insurance Portability and Accountability Act, or HIPAA, for short, gives you the important right to see and get copies of your health information.
- PATIENTS seeking to obtain a copy of your medical records, please complete the Patient Authorization Form.
- PHYSICIAN’S OFFICES seeking to obtain a copy of a patient’s medical records for whom you are continuing treatment or coordinating care, please complete the Physician Verification for Medical Records Request.
- THIRD PARTY REQUESTORS – If you are not the patient or a Physician seeking medical records, please submit a request along with the Patient Authorization Form.
Downloadable Forms
To expedite your request, completed forms may be submitted to TridentCare
⇒ By Email: medicalrecords@tridentcare.com
⇒ By Fax: (484) 398-7210
⇒ By US Mail:
TridentCare
ATTN: Medical Records
930 Ridgebrook Road, 3rd Floor
Sparks, MD 21152
